Refund Policy

Refund Policy

Overview

At ewaiq.com, we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we're here to help. Our refund policy outlines the conditions under which you can return products and receive a refund.

Returns

Eligibility Criteria:

• Products must be unused, in the same condition that you received them, and in the original packaging.
• Proof of purchase (receipt or order confirmation) is required.
• Returns must be initiated within 30 days of the purchase date.

Non-Returnable Items:

• Custom or personalized items
• Clearance items
• Gift cards
• Products that have been installed or used

How to Initiate a Return:

1. Contact our customer service team at [customercare@ewaiq.com] with your order number and details about the product you wish to return.
2. Our team will review your request and provide instructions on how to return the product.
3. Ship the product to the address provided, including the original packaging and receipt.

Refunds

Once we receive your returned product, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment within 7 working days.

Partial Refunds:

In certain situations, only partial refunds are granted (if applicable):

• Items with obvious signs of use
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error

Late or Missing Refunds

If you haven’t received a refund yet:

1. Check your bank account again.
2. Contact your credit card company, as it may take some time before your refund is officially posted.
3. Contact your bank, as there is often some processing time before a refund is posted.
4. If you’ve done all of this and still have not received your refund, please contact us at [customercare@ewaiq.com].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, contact our customer service team at [customercare@ewaiq.com] for instructions.

Shipping Costs

Shipping costs for returning items are the responsibility of the customer, unless the return is due to our error (e.g., you received an incorrect or defective item). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions about our refund policy, please contact us at:

- Email: [customercare@ewaiq.com]

- Phone: [+964 123 123 1234]

Thank you for shopping at ewaiq.com!